Privacy Policy

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Introduction to Visitor Management System

MyLobby visitor management system, functioning akin to a directory where visitors, upon arrival at a facility, can enter the name of the individual they are visiting. Within this directory is a comprehensive list of all employees, complete with their email addresses and mobile phone numbers, if provided and registered in our address book.

Upon a visitor’s entry, the system dispatches notifications via SMS/MMS & Email to the respective host, promptly informing them of their visitor’s presence. Hosts have the option to respond immediately with predefined or custom messages. Beyond visitor notifications, the system is also equipped to broadcast critical safety instructions during emergencies to all registered employees. All employees and visitors are well-informed and have explicitly consented to participate in this communication system, ensuring smooth visitor management and prompt emergency alerts.

Visitor Management Notification SMS & Email

  1. Information We Collect
    • Notifications (SMS & Email): When a visitor arrives to see a host, we may collect the host’s mobile number and email address to send notifications. We may also collect the visitor’s name and other relevant details to inform the host about the visitor.
    • Two-way Communication: Our service allows the host to send a return message or email to the visitor. This may involve collecting and processing the visitor’s mobile number, email address, and any message content.
  2. How We Use Your Information
    • To Notify Hosts: We use the host’s mobile number and email address to send notifications, either via SMS or email, when a visitor arrives.
    • For Two-way Communication: We facilitate communication between the host and the visitor, allowing the host to inform the visitor that they are on their way or provide any other relevant information through SMS or email.
  3. Data Retention
    We retain communication data (both SMS and email) for a period based on the client’s requirements. After this period, all message content, associated mobile numbers, and email addresses are permanently deleted from our systems.
  4. Data Protection
    We implement robust security measures to protect your personal information. All data is encrypted during transmission and stored securely to prevent unauthorized access, furthermore we have a GDRP feature where individual visitors can request to have their data removed.
  5. Sharing of Information
    We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only when required by law or with service providers who assist in our operations, under strict confidentiality agreements.
  6. Your Choices
    You have the right to opt-out of our SMS and email notification services at any time. If you wish to do so, please contact our support team.
  7. Changes to This Policy
    We may update this Privacy Policy Statement from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this statement periodically.
  8. Contact Us
    If you have any questions or concerns about this Privacy Policy Statement or our data practices, please contact us at

By using our SMS and email notification services, you consent to the practices described in this Privacy Policy Statement.