MyAgent | MyLobby AI Call Agent
Revolutionize Your Call Center with AI-Driven Efficiency
Introducing MyLobby's AI Call Agent – The Future of Customer Service
Main Features
AI Call Handling
Automatically manage and direct incoming calls with advanced AI technology. Our sophisticated system intelligently routes calls based on predefined criteria, ensuring each customer is swiftly connected to the right department or agent. By leveraging natural language processing and machine learning algorithms, our AI Call Agent accurately interprets caller intent and provides appropriate responses or actions in real-time.
Accurate Transcription
Our Accurate Transcription feature transforms the way your call center handles communication by seamlessly transcribing calls into Google Docs or Sheets with unparalleled ease and precision. Powered by advanced speech recognition technology, MyLobby ensures that every spoken word is accurately converted into text, capturing crucial details and nuances from customer interactions. This capability not only enhances data accuracy and accessibility but also facilitates efficient record-keeping and analysis.
Seamless CRM Integration
With Seamless CRM Integration, MyLobby offers a transformative solution that seamlessly transfers data directly into your unique CRM system, enhancing operational efficiency and customer relationship management. Our advanced integration capabilities enable automatic synchronization of call logs, customer details, and interaction histories, ensuring that your CRM database is always up-to-date and accurate. This streamlined data flow eliminates the need for manual data entry, reducing errors and saving valuable time for your team.
Cost-Effective
The Cost-Effective advantage of MyLobby lies in its ability to significantly reduce the reliance on additional customer service staff. By leveraging advanced AI call handling and automation, MyLobby optimizes operational efficiency, allowing your existing team to handle higher call volumes without the need for expansion. This not only minimizes hiring and training costs but also reduces ongoing personnel expenses such as salaries and benefits.
Enhanced Customer Satisfaction
Enhanced Customer Satisfaction is at the core of MyLobby’s AI-driven approach, ensuring prompt and accurate responses to all customer inquiries. By harnessing advanced AI technologies, MyLobby empowers your call center to deliver a superior customer experience through swift and precise handling of inquiries. The AI Call Agent interprets customer needs in real-time, providing instant solutions or directing calls to the most appropriate agents for personalized assistance. This efficiency not only reduces wait times but also enhances first-call resolution rates, boosting overall satisfaction.
Why Choose MyAgent?
Save Time and Money
- Automate call handling and reduce operational costs.
Increase Efficiency
- Manage high call volumes without the stress.
Boost Productivity
- Free up your staff to focus on more complex tasks.
Improve Data Management
- Streamline information flow with easy CRM integration.
Experience the Future of Call Centers Today!
What our customers have to say
MyLobby is self sufficient for all visitors and employees signing in. Our receptionist's time is freed up for other tasks.
Terry Case
Facility Manager, GE
It's been very useful. MyLobby helps us minimize cost.
Danielle Barry
Sr Manager of HR, Nikon
Ease of use and ability to make it fit our needs for check in process.
Nicholas Sellai
Systems Administrator, Fresno Housing
Automated process and the streamline capacity.
Barb Ruiz
Sr. Manager, Global Trade Compliance - Global Leadership Team
FAQ
Most frequent questions and answers
Our service includes the setup and management of your call center’s communication systems. We handle everything from scripting and programming of agent interactions, integrating your calendar and CRM systems, to providing ongoing support. We use utilities like Vonage to ensure reliable and efficient communication.
We customize the integration to seamlessly connect with your existing CRM system, such as Salesforce. This includes setting up automatic logging of call details, integrating customer data, and ensuring that your agents have all the information they need at their fingertips during calls.
We offer various levels of support depending on the package you choose. Our support ranges from basic technical assistance to dedicated account managers who provide personalized support and ensure that your system runs smoothly.
Yes, our service supports international calls. We ensure that your call center can communicate effectively with customers around the globe, and our pricing model accounts for international calling rates.
Security is a top priority for us. We use industry-standard encryption and security protocols to ensure that all communications and data are secure. We also offer additional security features, such as data encryption and secure access controls.
If you exceed the included minutes in your package, additional minutes are billed at a competitive rate of $0.01 per minute. We will notify you if you are approaching your limit so that you can adjust your usage or upgrade your package as needed.
The setup time depends on the complexity of your requirements. However, we typically complete the setup and integration within a few days to a week. We work closely with you to ensure minimal disruption to your operations during the setup process.
Absolutely. We work with you to develop customized scripts that match your business needs and ensure that your agents deliver consistent and effective communication. We can also update the scripts as your business evolves.
We offer comprehensive training for your team to ensure they are comfortable using the new system. This includes live training sessions, documentation, and ongoing support to answer any questions that arise.
We offer flexible payment options, including month-to-month plans and discounted annual contracts. You can choose the option that best fits your business needs.